A few months ago, our FanDragon team conducted a survey that polled over 1,200 Americans on fan behavior, attendance, and ticketing processes at live events. Our survey — the Fan Experience Index — gave us an intriguing snapshot of the current state of the live events industry, and provided our team with surprising insights into the realities of the fan experience. The data we received were eye-opening and revolutionary not only for our FanDragon team, but for the entire live events industry as well.
But data only goes so far. After receiving the results of our survey, our team realized that the Index only scratched the surface of a greater conversation. Our research wasn’t over. We wanted to open up the discussion to incorporate real stories from real fans.
That’s why we created the “Fan Forum.”
Our new “Fan Forum” is an online public space dedicated to exploring fan stories. To participate in the conversation, we created a survey featuring open-ended questions that probe into the positives and negatives of fan’s experience at a live event. We want to know it all — the good, the bad, and the ugly. What did you enjoy about the event? What was disappointing? Have you been personally affected by ticket fraud – if so, how? What ideas do you have for a better experience in the future?
Your responses may be used in future research to help the live events industry create the best experiences possible – at sporting events, concerts, festivals, theme parks, and more. The best way to make a change is to share your stories…which you can now do by clicking here! To read the full Fan Experience Report, click here.